GENERAL INFORMATION

Studio Fedde BV
Euroweg 13
7051 EB Varsseveld
The Netherlands
info@studiofedde.com
+31 (0)314 234 911
KvK-nummer: 90117638
BTW-identificatienummer: NL865214542B01

STUDIO FEDDE WARRANTY TERMS AND CONDITIONS

These warranty terms and conditions apply to all products and services supplied by Studio Fedde (hereinafter collectively referred to as “Studio Fedde”).

1.0 FRONT PANEL WARRANTY

WE STAND BEHIND THE QUALITY OF OUR CUSTOM-MADE FRONTS. THAT IS WHY ALL OUR SPRAY-PAINTED MDF AND WOOD VENEER FRONT PANELS COME WITH A 10-YEAR WARRANTY AGAINST MATERIAL AND MANUFACTURING DEFECTS, EFFECTIVE FROM THE DATE OF DELIVERY.

THIS WARRANTY IS IN ADDITION TO THE STATUTORY WARRANTY AND DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

1.1 WHAT IS COVERED BY THE WARRANTY?

THE WARRANTY COVERS DEFECTS RESULTING FROM A FAULT IN MATERIALS, MANUFACTURE OR DESIGN THAT BECOME APPARENT WITHIN THE WARRANTY PERIOD DURING NORMAL USE AND IN ACCORDANCE WITH THE REASONABLE LIFESPAN THAT MAY BE EXPECTED OF THE PRODUCT.

WHERE A PRODUCT IS COVERED BY THE WARRANTY, WE WILL ASSESS THE FAULT AND, DEPENDING ON THE SITUATION, REPAIR OR REPLACE THE PRODUCT OR THE RELEVANT PART. THE ORIGINAL WARRANTY PERIOD CONTINUES TO APPLY TO A REPAIRED OR REPLACED PRODUCT OR PART; THEREFORE, A NEW 10-YEAR WARRANTY PERIOD DOES NOT COMMENCE.

1.2 WHAT IS NOT COVERED BY THE WARRANTY?

• DAMAGE RESULTING FROM INCORRECT STORAGE, ASSEMBLY OR INSTALLATION.
• NORMAL WEAR AND TEAR OR AGEING.
• DAMAGE SUCH AS SCRATCHES, DENTS, KNOCKS OR BREAKAGES CAUSED BY INCORRECT OR CARELESS USE.
• DAMAGE CAUSED BY MOISTURE, EXTREME TEMPERATURES OR OTHER EXTERNAL FACTORS.
• DAMAGE CAUSED BY INCORRECT OR INSUFFICIENT MAINTENANCE, OR THE USE OF AGGRESSIVE OR UNSUITABLE CLEANING PRODUCTS.
• PRODUCTS THAT HAVE BEEN MODIFIED, ALTERED OR REPAIRED BY THIRD PARTIES WITHOUT OUR CONSENT.
• THE NATURAL BEHAVIOUR OF MATERIALS SUCH AS WOOD, INCLUDING EXPANSION, SHRINKAGE OR SLIGHT WARPING.
• CHARACTERISTICS TYPICAL OF THE MATERIALS USED, INCLUDING COLOUR VARIATIONS BETWEEN PRODUCTION BATCHES OR REORDERS. 
• EXTERNAL INFLUENCES SUCH AS DAMAGE CAUSED BY DROPPING, IMPACT OR WATER.
• MODIFICATIONS, REPAIRS OR ALTERATIONS CARRIED OUT BY THIRD PARTIES WITHOUT OUR PRIOR CONSENT.
• USE THAT DOES NOT COMPLY WITH THE PRODUCT INSTRUCTIONS. 

1.3 MATERIAL CHARACTERISTICS

OUR FRONT PANELS ARE MANUFACTURED FROM HIGH-QUALITY MATERIALS. CERTAIN CHARACTERISTICS ARE INHERENT TO THESE MATERIALS AND ARE NOT CONSIDERED TO BE DEFECTS.

1.4 PAINTED MDF

LACQUERED MDF FRONTS CONTINUE TO HARDEN FURTHER AFTER PRODUCTION. IN ADDITION, COLOUR AND GLOSS MAY CHANGE SLIGHTLY OVER THE YEARS DUE TO NORMAL USE AND EXPOSURE TO DAYLIGHT OR SUNLIGHT. AS EACH PRODUCTION RUN COMES FROM A NEW BATCH OF LACQUER, SLIGHT COLOUR VARIATIONS MAY OCCUR BETWEEN DIFFERENT ORDERS OR REPEAT ORDERS.

1.5 WOOD VENEER

WOOD VENEER IS A NATURAL PRODUCT. EVERY TREE IS UNIQUE, WHICH MEANS THAT THE COLOUR, GRAIN, TEXTURE AND PATTERN MAY VARY FROM ONE FRONT TO ANOTHER. WOOD MAY ALSO CHANGE IN COLOUR AND CHARACTER OVER TIME DUE TO THE EFFECTS OF LIGHT, HUMIDITY AND OXIDATION. THESE NATURAL VARIATIONS ARE INHERENT TO THE MATERIAL AND ARE NOT COVERED BY THE WARRANTY.

2.0 WARRANTY ON WORKTOPS AND SINKS

COMPOSITE WORKTOPS AND SINKS IN OUR RANGE ARE COVERED BY A 2-YEAR WARRANTY FROM THE DATE OF DELIVERY OR INSTALLATION.

THIS WARRANTY COVERS MANUFACTURING AND MATERIAL DEFECTS ONLY AND APPLIES ONLY IF THE WORKTOP HAS BEEN INSTALLED, FITTED AND MAINTAINED IN ACCORDANCE WITH THE APPLICABLE TECHNICAL SPECIFICATIONS.

IN THE EVENT OF A VALID WARRANTY CLAIM, THE WORKTOP OR SINK WILL, AT OUR DISCRETION, BE REPAIRED OR REPLACED. IF ON-SITE REPAIR IS NOT POSSIBLE, THE WORKTOP MAY BE REPLACED AND, IF NECESSARY, RETURNED TO US FOR ASSESSMENT OR REPAIR. IN THE EVENT OF REPLACEMENT, DIFFERENCES IN COLOUR, TEXTURE OR DIMENSIONS MAY OCCUR.

2.1 WHAT IS COVERED BY THE WARRANTY?

THE WARRANTY COVERS DEFECTS RESULTING FROM A FAULT IN MATERIALS, MANUFACTURE OR DESIGN THAT BECOME APPARENT WITHIN THE WARRANTY PERIOD DURING NORMAL USE AND IN ACCORDANCE WITH THE REASONABLE LIFESPAN THAT MAY BE EXPECTED OF THE PRODUCT.

IF A PRODUCT IS COVERED BY THE WARRANTY, WE WILL ASSESS THE FAULT AND – DEPENDING ON THE SITUATION – REPAIR OR REPLACE THE PRODUCT OR PART. THE ORIGINAL WARRANTY PERIOD CONTINUES TO APPLY TO A REPAIRED OR REPLACED PRODUCT OR PART; A NEW 2-YEAR WARRANTY PERIOD DOES NOT THEREFORE COMMENCE.

2.2 WHAT IS NOT COVERED BY THE WARRANTY?

• DAMAGE CAUSED BY DESIGN, INSTALLATION OR MAINTENANCE THAT CONTRAVENES THE TECHNICAL SPECIFICATIONS.
• DAMAGE TO SINKS AND/OR HOBS WITH INTEGRATED UNDER-COUNTER EXTRACTORS FITTED WITHOUT A SUPPORT STRUCTURE.
• DAMAGE CAUSED BY VERTICAL LOADS OR UNAUTHORISED USE.
• LIMESCALE BUILD-UP, SOILING OR NORMAL WEAR AND TEAR.
• DAMAGE SUCH AS SCRATCHES, DENTS, KNOCKS OR BREAKAGES CAUSED BY INCORRECT OR CARELESS USE.
• DAMAGE CAUSED BY MOISTURE, EXTREME TEMPERATURES OR OTHER EXTERNAL INFLUENCES.
• DAMAGE CAUSED BY INCORRECT OR INSUFFICIENT MAINTENANCE OR THE USE OF AGGRESSIVE OR UNSUITABLE CLEANING PRODUCTS.
• PRODUCTS THAT HAVE BEEN MODIFIED, ALTERED OR REPAIRED BY THIRD PARTIES WITHOUT OUR CONSENT.
• CHARACTERISTICS INHERENT TO THE MATERIALS USED, INCLUDING COLOUR VARIATIONS BETWEEN PRODUCTION BATCHES OR REORDERS.
• EXTERNAL INFLUENCES SUCH AS DAMAGE CAUSED BY DROPPING, IMPACT OR WATER.
• MODIFICATIONS, REPAIRS OR ALTERATIONS CARRIED OUT BY THIRD PARTIES WITHOUT OUR PRIOR CONSENT.
• USE THAT DOES NOT COMPLY WITH THE PRODUCT SPECIFICATIONS.
• CLAIMS FOR DAMAGE TO WORKTOPS OUTSIDE THE NETHERLANDS OR BELGIUM.

3.0 QUOOKER WARRANTY

QUOOKER BOILING-WATER TAPS ARE SUBJECT TO THE WARRANTY AND SERVICE TERMS AND CONDITIONS OF THE MANUFACTURER, QUOOKER.

THESE PRODUCTS ARE COVERED BY A MANUFACTURER’S WARRANTY PROVIDED DIRECTLY BY THE MANUFACTURER. THE WARRANTY PERIOD, COVER AND TERMS AND CONDITIONS MAY VARY BY PRODUCT AND ARE AVAILABLE FROM THE MANUFACTURER OR IN ITS OFFICIAL DOCUMENTATION.

ANY WARRANTY CLAIMS WILL BE HANDLED IN ACCORDANCE WITH THE MANUFACTURER’S PROCEDURES. WHERE NECESSARY, WE WILL ASSIST YOU WITH THE PROCESS.

4.0 HANDLE WARRANTY

HANDLES ARE COVERED BY A 2-YEAR WARRANTY FROM THE DATE OF DELIVERY.

4.1 WHAT IS COVERED BY THE WARRANTY?

THE WARRANTY COVERS DEFECTS RESULTING FROM A FAULT IN MATERIALS, MANUFACTURE OR DESIGN THAT BECOME APPARENT WITHIN THE WARRANTY PERIOD DURING NORMAL USE AND IN ACCORDANCE WITH THE REASONABLE LIFESPAN THAT MAY BE EXPECTED OF THE PRODUCT.

IF A PRODUCT IS COVERED BY THE WARRANTY, WE WILL ASSESS THE FAULT AND – DEPENDING ON THE SITUATION – REPAIR OR REPLACE THE PRODUCT OR PART. THE ORIGINAL WARRANTY PERIOD CONTINUES TO APPLY TO A REPAIRED OR REPLACED PRODUCT OR PART; THEREFORE, A NEW 2-YEAR WARRANTY PERIOD DOES NOT COMMENCE.

5.0 TRANSFERABILITY OF THE WARRANTY

THIS WARRANTY IS TRANSFERABLE TO ANY NEW OWNER OF THE PROPERTY, PROVIDED THAT PROOF OF PURCHASE AND/OR THE ORDER NUMBER CAN BE PRESENTED. UPON SALE OF THE PROPERTY, THE REMAINING WARRANTY PERIOD IS AUTOMATICALLY TRANSFERRED TO THE NEW OWNER; NO SEPARATE NOTIFICATION IS REQUIRED.

6.0 ASSEMBLY AND INSTALLATION COSTS

ASSEMBLY AND INSTALLATION ARE CARRIED OUT ON THE CUSTOMER'S OWN INITIATIVE AND AT THE CUSTOMER'S OWN EXPENSE. OUR PRODUCTS ARE, LIKE IKEA'S, DESIGNED TO BE EASILY INSTALLED BY THE CUSTOMER. WE DO NOT REIMBURSE ANY ASSEMBLY OR INSTALLATION COSTS, UNDER ANY CIRCUMSTANCES, INCLUDING IN THE CASE OF SERVICE, WARRANTY, OR REPLACEMENT DELIVERY. THIS APPLIES TO ALL RELATED WORK, INCLUDING DISASSEMBLY OF THE OLD PRODUCT AND REINSTALLATION OF THE NEW PRODUCT.

7.0 CUSTOM MADE

ALL OUR FRONTS ARE CUSTOM MADE. WHEN A PART IS REPLACED UNDER WARRANTY, THE SAME OR A SIMILAR PRODUCTION TIME APPLIES AS FOR A NEW ORDER.

8.0 CHANGING ORDERS

AS ALL OUR FRONT PANELS ARE CUSTOM MADE, PRODUCTION BEGINS SHORTLY AFTER YOU PLACE YOUR ORDER. CHANGES ARE THEREFORE ONLY POSSIBLE WITHIN THE TIME FRAMES SET OUT BELOW.

8.1 STANDARD CHANGE DEADLINE

YOU CAN CHANGE OR CANCEL YOUR ORDER FREE OF CHARGE UP TO 24 HOURS AFTER PLACING IT. AFTER THIS PERIOD, PRODUCTION WILL START AND IT WILL NO LONGER BE POSSIBLE TO MAKE CHANGES OR CANCEL THE ORDER.

8.2 PUTTING AN ORDER ‘ON HOLD’

RATHER THAN CHANGING OR CANCELLING THE ORDER, YOU CAN ALSO REQUEST TO TEMPORARILY PLACE THE ORDER ‘ON HOLD’, FOR EXAMPLE DUE TO AN UNRESOLVED QUESTION REGARDING SIZING OR COMPOSITION. THIS MEANS PRODUCTION WILL NOT BEGIN UNTIL YOU GIVE YOUR APPROVAL. THIS REQUEST MUST BE SUBMITTED IN WRITING BY EMAIL WITHIN 24 HOURS OF PLACING THE ORDER. EVEN FOR AN ORDER THAT IS ‘ON HOLD’, PAYMENT MUST BE MADE WITHIN 1 WEEK OF PLACING THE ORDER. AN ORDER CAN REMAIN ‘ON HOLD’ FOR UP TO 6 MONTHS. YOU MUST INDICATE NO LATER THAN 3 MONTHS BEFORE THE DESIRED DELIVERY DATE THAT THE MATERIALS MAY BE PRODUCED.

8.3 CHANGES TO AN ORDER “ON HOLD”

WHILE YOUR ORDER IS ‘ON HOLD’, YOU MAY SUBMIT CHANGES. ONCE YOU GIVE YOUR APPROVAL FOR PRODUCTION, PRODUCTION WILL COMMENCE AND FURTHER CHANGES WILL NO LONGER BE POSSIBLE.

8.4 RANGE OF CHANGES

CHANGES TO AN ORDER THAT IS ‘ON HOLD’ ARE LIMITED TO ADJUSTMENTS WITHIN THE EXISTING ORDER, SUCH AS THE LAYOUT, DIMENSIONS, COLOUR OR MATERIAL OF THE FRONTS ALREADY ORDERED. PARTIAL CANCELLATION OF THE ORDER IS NOT POSSIBLE. FOR A FULL CANCELLATION OF THE ORDER, ONLY THE TIME LIMIT SET OUT IN CLAUSE 8.1 APPLIES.

9.0 WHAT TO DO IN CASE OF DAMAGE OR A WARRANTY CLAIM?

PLEASE CHECK YOUR ORDER IMMEDIATELY UPON RECEIPT. WE ASK THAT YOU REPORT ANY VISIBLE DAMAGE OR DEFECTS AS SOON AS POSSIBLE AFTER RECEIPT, SO THAT WE CAN ASSESS THE SITUATION PROMPTLY.

PLEASE SUBMIT YOUR REPORT VIA OUR SERVICE FORM ON THE WEBSITE, INCLUDING PHOTOGRAPHS AND YOUR ORDER NUMBER. WE WILL THEN CONTACT YOU WITHIN 3–5 WORKING DAYS.

We strive to handle warranty claims as quickly as possible.