DELIVERY

General delivery times are approximately 7 to 12 weeks. During the building and Christmas periods, delivery times will be approximately two weeks longer than usual.

After placing the order, you will be informed about the expected delivery week within 10 working days. The Studio Fedde planning team will inform you of the final delivery date no later than one week before delivery.

Each front is individually packed for transport. The components are delivered to the ground floor by the drivers as standard, so please provide assistance with delivery if they need to be moved to a floor.

If you place a separate order for handles, a sink or tap, these items will be sent via parcel post. You can track your order via Track & Trace. You will receive this by e-mail.

The delivery charge is 45,- for orders under 500,-. For orders over 500,- we deliver all parts free of charge to your home in the Netherlands and Belgium. For deliveries outside this region, you can view the delivery costs by entering your address in the check-out.

In consultation, collection from our warehouse in Doetinchem is possible. Please contact one of our staff members.

We kindly ask you to be present on the agreed delivery day and time. If no one is present at the time of delivery, the items will be returned. Our planning will then agree a new delivery day and time with you. Please note that this may extend the delivery time by one to three weeks. Additional delivery costs will also be charged for this.  

For deliveries outside the Netherlands and Belgium, our carrier does not take the pallet back upon delivery.

RETURNS

Due to the specifications* of our custom-made fronts and Studio Fedde handles, returns or exchanges are not possible. Revocation rights are not offered because newly produced materials cannot be offered and sold again and therefore must be destroyed. Every order contains a unique combination of fronts and thus constitutes a custom composition that is rarely if ever repeated. For sustainability reasons, we want to avoid throwing away new and unused materials.

If front materials are left over due to assembly, residual materials can be recycled through a waste processor, such as a local landfill.

*Studio Fedde produces a partial stock of lacquer and oil for finishing custom-made fronts. These runs have identical characteristics as they come from a batch process or batch production. An order placed a period later may be produced from a different batch process or batch production. As a result, minimal finishing differences may be visible between two deliveries.

A tap, sink or handle can be returned within a 30-day period, provided it is unopened and in its original packaging. For the sake of sustainability, Studio Fedde strives to minimise transport. Shipping costs are borne by the sender. The rate depends on the transport costs of the chosen carrier. The article can be sent to:

Studio Fedde BV
Houtmolenstraat 3a
7008 AP Doetinchem

Studio Fedde gives a 10-year guarantee on fronts, covering panels and skirting boards. You can read more about the guarantee in the general terms and conditions.